Planon uses your user ID so the system will only allow forms to be submitted when logged on as a staff member.

You can view all requests searchable by department or building. The department and building are auto suggest fields (indicated by the arrow)- the field expects you to start typing the name and after 3 characters it will change the list to any names that partially match the name being entered.

If you get a ‘No Match Found’ message it means that one of the fields was incorrectly filled out. Please review your form or call the Help Desk on 1010

The building/site, alternative contact, and the department or school are all auto suggest fields (indicated by the arrow)- the field expects you to start typing the name and after 3 characters it will change the list to any names that partially match the name being entered.

Please can you try the following:- start typing in the name of the building/site, department or school, alternative contact.

1. Once the correct name appears highlight in blue and click
2. Field will populate

This is a auto suggest field - please type in the first 3 character of the word and a list will appear. Highlight the correct word in blue and than click to populate the field. If you do not use this auto suggest field correctly then you try to submit the form it will say ‘No match found’.

Once a request is submitted you should always get a ‘Thank you for your request’ email. The email does not come instantly, it can take up to 15 mins – If anyone does not get a email, or is doubtful that their request was successfully submitted then please contact the Help Desk to check on ext 1010. Below is an example for reference. 

Thank you for your request.

Reference Number = 5299.00
Description = test for submission of form
Building = Falmer
Room =

The reference number of your request is : 5299.00. You can use this reference number to Track the Progress of your Request online and find the details of the internal coordinator assigned to your request.

Due to high demand for visitor parking at Falmer,  please do not assume parking has been booked unless you receive confirmation by email. If you park at Falmer without confirmation you will run the risk of receiving a penalty notice

Yes you can - click on the Falmer reserved parking and all your reservations will be shown. Reservations can be edited and deleted except on the day of the actual reservation. To cancel a reservation on the day please contact the Help Desk.

Because we need know about the reservation to pass the information on to the parking attendant.

Please use the Maintenance Request form below for all building repairs and maintenance requests such as faults, ventilation, building fabric, electrical, heating, lighting, and plumbing requests as well as all other repairs and maintenance requests

Please complete and submit the Waste Management Request Form to request a supplementary waste collection or the recycling of materials such as electrical items, wood, furniture, and metal.

Please complete and submit the Pest Reporting Form to inform us of any pest infestation

Please complete and submit the Courier Request Form primarily for the movement of internal and external post, library materials and Reprographics orders between internal sites only. Local Premises Officers/Site Managers can advise on other services available to move more substantial items, for example, furniture moves.

Please complete and submit a Pooled Vehicle Booking Request Form to make a vehicle reservation.

Please complete and submit a Facilities Management General Request Form if you have a cleaning, caretaking ,or general Facilities related request that cannot be addressed by completing any of the request forms listed above, or you have a query regarding facilities services.

Please complete and submit a Telecoms Fault Report Request Form to report any telephony related fault or service issue.

Please complete and submit the Telecoms Equipment / New Line Request Form to request equipment and / or a new line installation.

Please complete and submit a Telecoms Mobile Phone Request Form for the ordering of Mobile phones and mobile data devices for university business use.

Please complete the provided Telecoms Extension Move Request Form to request a move of an existing extension.

Please complete and submit a Telecoms add/amend/delete contact details Request Form to add/amend/delete directory contact details.

Please complete and submit a Telecoms Change of Service Request Form to request a change of service.

Please complete and submit a Telecoms General Request form if you have a general telephony related request that cannot be addressed by completing any of the forms listed above, or you have a query regarding telephony services.

Currently students cannot raise a request using the online forms. To report a maintenance and repairs fault in any non-residential building please notify either the site caretakers, or a relevant staff member. Find out more about reporting a maintenance fault if you are a student.

We went live on December 7th 2009.

The online forms do work on MAC computers but if you are experiencing problems it could be your settings. Please call IS help desk on 4444 as they can check the relevant settings. If you need to put a request in then you can call the Help Desk on ext 1010.

All Repairs and Maintenance Requests are directed to the Site Technical Officers who will Internally Coordinate the request through to completion.

Facilities Management service requests are directed to the Site Manager or the Premises Officer who will Internally Coordinate the request through to completion.

The Internal Coordinator for your request can be found on Track the Progress of my Request online

The Site Technical Officers and Site Managers are often dealing with issues that mean that they are away from their desks.

In order to expedite your request please submit a Repairs and Maintenance Request Form

If its general advice about telecoms a Telecoms General Request Form or you can call the Help Desk on extension 1010.

If its general advice about Facilities Management you can submit a Facilities General Request Form or you can call the Help Desk on extension 1010. If you need some advice about telecoms please submit a Telecoms General Request Form.

No, the Estates and Facilities Management Help Desk mailbox is used to send messages to you from the system but is a ‘donotreply’ mailbox. Please use the online forms or call the Help Desk on extension 1010.

Please consult Health and Safety.

Help Desk opening hours

It could be that your request is waiting for parts, or a contractor to come in. Please contact your Internal Coordinator or the Help Desk to find out why this might have happened.

All online forms have printable PDF documents guides indicated by the Book Icon located at the top of the form.

if you have any comments or questions about any issues relating to the E&FM Help Desk please contact the Help Desk on 1010.

Staff members should not be using their functional account and details to log onto the network. You should be using your personal account to log onto networked services.

You do not need to complete the description twice - the large free text box is not mandatory.