Planon uses your user ID so the system will only allow forms to be submitted when logged on as a staff member.

You can view all requests searchable by department or building. The department and building are auto suggest fields (indicated by the arrow)- the field expects you to start typing the name and after 3 characters it will change the list to any names that partially match the name being entered.

If you get a ‘No Match Found’ message it means that one of the fields was incorrectly filled out. Please review your form or call the Help Desk on 1010

The building/site, alternative contact, and the department or school are all auto suggest fields (indicated by the arrow)- the field expects you to start typing the name and after 3 characters it will change the list to any names that partially match the name being entered.

Please can you try the following:- start typing in the name of the building/site, department or school, alternative contact.

1. Once the correct name appears highlight in blue and click
2. Field will populate

This is a auto suggest field - please type in the first 3 character of the word and a list will appear. Highlight the correct word in blue and than click to populate the field. If you do not use this auto suggest field correctly then you try to submit the form it will say ‘No match found’.

Once a request is submitted you should always get a ‘Thank you for your request’ email. The email does not come instantly, it can take up to 15 mins – If anyone does not get a email, or is doubtful that their request was successfully submitted then please contact the Help Desk to check on ext 1010. Below is an example for reference. 

Thank you for your request.

Reference Number = 5299.00
Description = test for submission of form
Building = Falmer
Room =

The reference number of your request is : 5299.00. You can use this reference number to Track the Progress of your Request online and find the details of the internal coordinator assigned to your request.

Thank you.