For external calls please remember

  - BE BRIEF

  - DON’T HANG ON!

  - Key 6 instead of 9 for Private Calls

Making calls

Lift the handset and key the extension number you require.

Lift the handset and key 9 (6 for private calls) followed by the number you require.

Lift the handset and press the Last Number Redial button (LR) on your telephone to redial the last number dialled – either internal or external number. This facility is not provided on digital telephones.

To redial the last external number dialled, lift the handset and key *** This applies to analogue and digital telephones.

Receiving calls

To receive calls lift the handset when the extension rings.

To receive on your own extension a call which is ringing on another extension lift your own handset, key the extension number which is ringing, listen for engaged tone then key 8. This will connect you to the incoming caller.

To receive external calls using the ‘Direct Dialling In’ facility, prefix your extension number with the digit 64.

Transferring calls

To transfer a call to another extension, or to an operator, press the Recall button (marked R) on your telephone, key the required extension number (or 0 for an operator), announce the caller and replace the handset. If the other extension does not answer (or does not want the call), key 2 to reclaim the call.

NB: The instructions for making, receiving and transferring calls apply to University of Brighton approved (analogue) telephones. There will be some variations with regard to (digital) featurephone and other system users. Please refer to the appropriate User Guide for guidance.

Private calls
Private calls are allowed on the basis that they are declared and paid for.

Staff are reminded that private traffic, incoming and outgoing, can obstruct University business and must therefore be brief and kept to a minimum.

If you share an extension, you should keep a note of your own calls as the call management system will only identify the primary user name.

Private calls from extensions should be made by dialling 6 instead of 9 before the number you want to connect to.  Extension reports listing details of such calls are generated by the call logging equipment and sent to departments monthly.  Payments to your school/dept can be made at the Finance Department Office most convenient for you.

Reporting Faults

Faults to be reported to the Telephone Systems Manager on extension 2172. 

Amendments to Directory

Amendments to directory listings can be requested initially by e-mail telecoms with full details or by using the form provided.

For further advice call the Telephone Systems Manager on extension 2172.

The Operators maintain a computerised directory which is used and updated daily. It is, therefore, important that changes are notified to the Telephone Systems Manager immediately.

Requests for Changes to Service

If you require a change to your class of service (such as your ability to make calls either over long distance or beyond a certain time of day) follow the procedure as described above. All requests for changes to class of service must be authorised by the appropriate head of department/school (or other relevant senior manager). Contact the Telephone Systems Manager for changes to, or advice on other services such as group pick up, group hunting, individual abbreviated dialling, call diversions, authority codes and conferencing.

Inter-site Faxes
As the majority of our sites are on a common network, it is possible to send a fax from one analogue extension to another free of charge. Plug your fax machine into the analogue telephone extension socket designated for it and dial the fax machine you require in the same way you would call another telephone extension.